Do you only work with builders, or can homeowners order directly?

We absolutely work directly with homeowners, as well as with builders, architects, draftspeople, and design professionals. Whether you're managing a renovation yourself or collaborating with a professional, we're here to guide you through your options and ensure your timber windows and doors are a perfect fit. If you're unsure where to start, we’ll help you through the technical decisions — from selecting timbers and glazing to choosing finishes and hardware.

Can I visit your showroom?

Yes! Our Katoomba showroom is open Monday to Friday from 8am. We encourage homeowners, renovators, and professionals to visit — you’ll be able to see our joinery details, timber samples, hardware and glazing options in person. Showroom Address: Unit 24/26 Megalong Street, Katoomba Opening Hours: Monday – Friday, 8am to 4pm

Do your products meet building codes and standards?

Yes — all our products are manufactured to meet or exceed Australian Standards, and we’re proud members of WADIC (Window and Door Industry Council). We work with homeowners, architects and builders to ensure your options achieve code compliance and other applicable regulations such as BAL ratings, Green Star, BASIX, NatHERs and the ACT House Energy Rating Scheme Guidelines. We only use glass that complies with Australian Standards (AS 1288).

Do you offer leadlight, stained or coloured glass?

We can put you in touch with leadlight artists and suppliers of coloured or stained glass. Their work is then incorporated into your window or door units.

What glazing options do you offer?

We supply high-performance glazing to meet both aesthetic and energy-efficiency goals: Single and double glazing Low-E, laminated, acoustic, and UV-tinted options Patterned glass All glass is compliant with Australian Standards (AS 1288).] and sourced from reputable suppliers such as Viridian Glass and Highland Glass. We're experts in integrating energy efficient glazing into traditional profiles, particularly important for heritage restorations or period style homes.

Can I choose the type of timber and finish?

Yes — we offer a wide selection of high-quality, sustainably sourced timbers including beautiful Australian hardwood, Western Red Cedar, and Accoya. We'll help guide you through the best choices based on your location, project type, and aesthetic goals. Finish options are Water repellent (clear finish) White primer (base coat)

Do you offer installation?

Yes, we offer installation across the Blue Mountains and surrounds. Design & supply is available for Sydney, Central Coast, Central and Southern Tablelands and the Canberra region.

Can you match existing windows or doors, especially for heritage homes?

Absolutely. We're specialists in heritage reproductions and can recreate exact matches of existing profiles – even the same timber species if required. Reference photos, sketches or samples of existing where possible are needed to get started on the design. Combining precision machining with traditional joinery techniques — including mortise and tenon joints — creates a high performing product with all the character of the original. We will require reference photos, sketches or samples of existing where possible.

What is your ordering process?

What does the process involve? Our team guide you through our easy process – our service is as personalised as our products. Initial enquiry – Share your ideas, plans, or photos with us. Consultation – Discuss timber types, glazing, finishes, and hardware options. Quotation – You’ll receive a detailed quote outlining scope, specifications, and timelines. Approval & deposit – Once approved, we schedule your project into production. Manufacture – Your custom joinery is manufactured by our team of joiners in our Katoomba factory. Supply – We arrange safe transport or collection of your custom order, providing installation and maintenance advice. Install – Our team can install your windows or doors across the Blue Mountains and surrounds. If you’re building or renovating, bring us in early! Early involvement helps avoid delays, allows for better integration with architectural details, and ensures your order is ready when your builder is.

How long does it take from quote to delivery?

Lead times vary depending on the scope of the project and current production volume. Here's a general guide: Initial consultation & quoting: 1–2 weeks Design finalisation & deposit: 1 week Manufacture time: from 4 weeks (subject to current production schedule and project size) Delivery/installation coordination: 1 week We recommend getting in touch as early as possible, especially if you're working with a builder or aiming for specific timelines.

Do you have a minimum order? Can I just order one window or door?

We welcome jobs of all sizes! No minimum order applies — every project is treated with the same level of care and craftsmanship. Our clients range from homeowners needing a single window replacement, to architects specifying every door and window for a new build.

Do you keep any standard windows or doors in stock?

We only produce custom products, manufactured to order.

Where do you source your timber?

We manufacture with both imported and Australian timbers sourced from accredited suppliers who offer The Forest Stewardship Council and Rainforest Alliance products wherever possible. FSC is an independent, non-governmental, not-for-profit organisation established to promote environmentally appropriate, socially beneficial and economically viable management of forests in Australia and countries supplying the Australian forest products market. The Rainforest Alliance offers forest product companies voluntary independent third-party verification of legal status for the sources of raw materials for their products. Certification confirms a sustainable agricultural supply chain.

Do you only work with builders, or can homeowners order directly?

We absolutely work directly with homeowners, as well as with builders, architects, draftspeople, and design professionals. Whether you're managing a renovation yourself or collaborating with a professional, we're here to guide you through your options and ensure your timber windows and doors are a perfect fit. If you're unsure where to start, we'll help you through the technical decisions — from selecting timbers and glazing to choosing finishes and hardware.

Can I visit your showroom?

Yes! Our Katoomba showroom is open Monday to Friday from 8am. We encourage homeowners, renovators, and professionals to visit — you'll be able to see our joinery details, timber samples, hardware and glazing options in person. Showroom Address: Unit 24/26 Megalong Street, Katoomba. Opening Hours: Monday to Friday, 8am to 4pm.

Do your products meet building codes and standards?

Yes — all our products are manufactured to meet or exceed Australian Standards, and we're proud members of WADIC (Window and Door Industry Council). We work with homeowners, architects and builders to ensure your options achieve code compliance and other applicable regulations such as BAL ratings, Green Star, BASIX, NatHERS and the ACT House Energy Rating Scheme Guidelines. We only use glass that complies with Australian Standards (AS 1288).

Do you offer leadlight, stained or coloured glass?

We can put you in touch with leadlight artists and suppliers of coloured or stained glass. Their work is then incorporated into your window or door units.

What glazing options do you offer?

We supply high-performance glazing to meet both aesthetic and energy-efficiency goals: single and double glazing; Low-E, laminated, acoustic, and UV-tinted options; and patterned glass. All glass is compliant with Australian Standards (AS 1288) and sourced from reputable suppliers such as Viridian Glass and Highland Glass. We're experts in integrating energy efficient glazing into traditional profiles, particularly important for heritage restorations or period style homes.

Can I choose the type of timber and finish?

Yes — we offer a wide selection of high-quality, sustainably sourced timbers including beautiful Australian hardwood, Western Red Cedar, and Accoya. We'll help guide you through the best choices based on your location, project type, and aesthetic goals. Finish options are: water repellent (clear finish) and white primer (base coat).

Do you offer installation?

Yes, we offer installation across the Blue Mountains and surrounds. Design and supply is available across Sydney, Canberra, Newcastle, Wollongong, and major regional centres of Orange, Mudgee, Cowra, Bowral, Mittagong, Goulburn, Bungendore and Yass.

Can you match existing windows or doors, especially for heritage homes?

Absolutely. We're specialists in heritage reproductions and can recreate exact matches of existing profiles — even the same timber species if required. Reference photos, sketches or samples of existing are needed to get started on the design. Combining precision machining with traditional joinery techniques — including mortise and tenon joints — creates a high performing product with all the character of the original.

What is your ordering process?

Our team guide you through our easy process — our service is as personalised as our products. 1. Initial enquiry: share your ideas, plans, or photos with us. 2. Consultation: discuss timber types, glazing, finishes, and hardware options. 3. Quotation: you'll receive a detailed quote outlining scope, specifications, and timelines. 4. Approval and deposit: once approved, we schedule your project into production. 5. Manufacture: your custom joinery is manufactured by our team of joiners in our Katoomba factory. 6. Supply: we arrange safe transport or collection of your custom order, providing installation and maintenance advice. 7. Install: our team can install your windows or doors across the Blue Mountains and surrounds. If you're building or renovating, bring us in early — early involvement helps avoid delays, allows for better integration with architectural details, and ensures your order is ready when your builder is.

How long does it take from quote to delivery?

Lead times vary depending on the scope of the project and current production volume. Initial consultation and quoting: 1–2 weeks. Design finalisation and deposit: 1 week. Manufacture time: from 4 weeks (subject to current production schedule and project size). Delivery and installation coordination: 1 week. We recommend getting in touch as early as possible, especially if you're working with a builder or aiming for specific timelines.

Do you have a minimum order? Can I just order one window or door?

We welcome jobs of all sizes! No minimum order applies — every project is treated with the same level of care and craftsmanship. Our clients range from homeowners needing a single window replacement, to architects specifying every door and window for a new build.

Do you keep any standard windows or doors in stock?

We only produce custom products, manufactured to order.

Where do you source your timber?

We manufacture with both imported and Australian timbers sourced from accredited suppliers who offer Forest Stewardship Council (FSC) and Rainforest Alliance products wherever possible. FSC is an independent, non-governmental, not-for-profit organisation established to promote environmentally appropriate, socially beneficial and economically viable management of forests in Australia and countries supplying the Australian forest products market. The Rainforest Alliance offers forest product companies voluntary independent third-party verification of legal status for the sources of raw materials for their products. Certification confirms a sustainable agricultural supply chain.